Returns and Refund Policy – PMU Pro Shop

At PMU Pro Shop, we are committed to providing our valued customers with high-quality products and exceptional service. We understand that there may be occasions when you need to return a product due to damage upon arrival or manufacturing defects. This Returns and Refund Policy outlines the procedures and guidelines for such situations.

Returns Eligibility
You may be eligible for a return and refund under the following circumstances:

Damage on Arrival: If you receive a product that is damaged, broken, or defective upon delivery, you must notify us within 7 days of receiving the item.
Return Process

To initiate a return, please follow these steps:

Contact Us: Within 7 days of receiving the damaged or defective item, please contact our Customer Support Team via email at [support@pmupros.com] or by calling [Customer Support Number]. Provide your order number, a clear description of the issue, and photographic evidence of the damage, if possible.

Return Authorization: Once your request is received and evaluated, we will provide you with a Return Authorization (RA) number and instructions on how to return the item. Do not return any product without an RA number.

Packaging: Ensure the product is securely packaged in its original packaging or similar protective packaging. Include all original accessories, tags, and documentation.

Shipping: You are responsible for shipping the item back to us. We recommend using a trackable shipping method to ensure your return is received by us.

Inspection: Once we receive the returned item, our team will inspect it to verify the damage or defect. If the product is found to be damaged or defective as described, we will proceed with the refund.

Refund Process

Upon approval of your return, we will initiate the refund process. Here’s how it works:

Refund Method: Refunds will be issued to the original payment method used for the purchase.

Refund Timing: Please allow up to [10] business days for the refund to be processed. The exact timing may vary depending on your payment provider.

Exclusions

This Returns and Refund Policy does not cover the following:

Damage or defects resulting from misuse, mishandling, or alterations of the product.

Normal wear and tear of the product.

Products returned without a valid RA number.

Contact Us

If you have any questions or need further assistance regarding our Returns and Refund Policy, please reach out to our Customer Support Team at [hello@pmuproshop.co.za] or [0716412002].

PMU Pro Shop reserves the right to update or modify this Returns and Refund Policy at any time. Please review this policy periodically for any changes.

Thank you for choosing PMU Pro Shop. We appreciate your business and look forward to serving you with top-notch products and services.